Data Center

Scope of Hosting Services

• Hosting of the customer’s business-critical data in our Data Center, which is built in accordance with Uptime Institute Tier 3 standards and holds the ISO27001 Information Security Certification.
• Continuous monitoring of the hosting environment’s power and climate conditions at optimal levels by our 24/7 operations team within the Data Center.
• Physical Installation Management: Includes the receipt and short-term storage of IT equipment that will be housed in the data center.
• Data Center Operations Management: Covers the operation, monitoring, and management—according to procedures and instructions—of all systems constituting the data center such as electrical, mechanical, low voltage systems (e.g., CCTV, access control), fire detection and suppression, BMS, and ensures physical security.
• Hardware Provision and Maintenance: Includes the procurement, installation, and maintenance of servers, storage devices, and network equipment.
• Network Management: Management of network connectivity, bandwidth allocation, and network security within the colocation facility.
• Security Services: Implementation and management of security measures including firewalls, intrusion detection systems, and physical security.
• Monitoring and Support: Monitoring of server and network performance, providing technical support, and troubleshooting.
• Backup and Disaster Recovery: Implementation of backup solutions and development of disaster recovery plans to ensure data protection and business continuity.
• Compliance and Reporting: Ensuring compliance with industry regulations and providing regular reports on infrastructure performance and security.